As a business we seek to engage with local people and the communities in which we serve. We take pride in our caring and inclusive approach to our customers, constantly looking at ways to improve the service we deliver and ways in which we can engage the communities at grassroots level.
We provide opportunities for feedback through open meetings aiming to keep customers informed and up to date on progress through regular communications which include newsletters, notices and our RLOs (Resident Liaison Officers). This helps us understand how we can limit any negative impact on local communities.
MCP make a great effort in understanding the customers we have the privilege of serving and being sensitive to their needs, through constant investment in our frontline staff and management alike by means of training initiative on topics such as Safeguarding, Equality, Diversity and Inclusion, Customer Care to name but a few.