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Residents

The repair process

We’ve worked hard to refine and perfect our resident’s journey through the repair process and feel it’s important to keep you up to date and informed along the way.

Take a look at our resident journey video, your guide through the repair process.

Report a repair

Need to request a repair for your property? Just click on the logo of your council or housing association below and follow the instructions.

Castlepoint

Need help with a basic repair?

When it comes to everyday maintenance tasks, some fall outside of the property maintenance contract and may incur a cost. So we’ve put together this series of helpful ‘How to’ videos to support you.